Frequently Asked Questions
Your guide to beauty, wellness, and seamless shopping with UrbanYog.
Are UrbanYog products suitable for all skin types?
Yes, our products are formulated with natural ingredients designed to be gentle and effective for all skin types, including sensitive skin. However, we always recommend a patch test before full application.
How long does shipping take for my order?
Typically, orders are processed within 24-48 hours. Standard shipping takes 3-5 business days for metro cities and 5-7 business days for other regions across India.
Can I return a product if I am not satisfied?
We offer a 7-day return policy for unused and unopened products in their original packaging. Due to hygiene reasons, we cannot accept returns on products that have been opened or used.
What payment methods do you accept?
We accept a wide range of payment options including Credit/Debit Cards, Net Banking, UPI, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.
Are your products cruelty-free and vegan?
Absolutely. UrbanYog is committed to ethical beauty. All our products are 100% cruelty-free and we do not use any animal-derived ingredients in our formulations.
How can I track the status of my shipment?
Once your order is dispatched, you will receive an email and SMS with a tracking link. You can also track your order directly through the 'Order History' section on our website.